2–3 minute checklist
Start with highest-probability causes.
Access
Troubleshooting
VPN not working: quick troubleshooting checklist
Use this short sequence to resolve the most common connection failures.
Access is intended for lawful protected-connection scenarios.
Benefits
Why this page is useful
Access validation
Confirm your trial or paid plan is still active.
Support escalation
If needed, support can continue diagnostics.
How to connect
Connection flow
1
Step 1
Verify you use the latest config for this device.
2
Step 2
Check that access period is still active.
3
Step 3
Restart app and re-import profile.
4
Step 4
If issue remains, contact support with details.
FAQ
Popular questions
Do I need a new signup request?
Not always. Start by re-downloading your active config.
Open access formWhy could connection stop working?
Most often due to outdated profile or expired access.
Open access formWhat details should I send to support?
Device name, issue time, and connection status screenshot.
Open access formRelated pages
Continue to related intents
Guides
Ready to activate access?
Start with trial or open Telegram bot to activate a paid plan.