Quick check
Start with the most likely causes.
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Troubleshooting
VPN not working: quick troubleshooting checklist
Use this short sequence to resolve the most common connection issues.
Use the service on your own devices and follow platform rules.
Benefits
What you will find here
Access validation
Confirm your trial or paid plan is still active.
Support escalation
If needed, support can continue diagnostics.
How to connect
How to get started
1
Step 1
Verify you use the latest config for this device.
2
Step 2
Check that access period is still active.
3
Step 3
Restart app and re-import profile.
4
Step 4
If issue remains, contact support with details.
FAQ
Popular questions
Do I need a new signup request?
Not always. Start by re-downloading your active config.
Get configWhy could connection stop working?
Most often due to outdated profile or expired access.
Get configWhat details should I send to support?
Device name, issue time, and connection status screenshot.
Get configRelated pages
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